FAQ

We rush your orders out quickly!

Order processing: 24h
Singapore: 3-4 workdays
Malaysia & Hong Kong: 5-10 workdays

Singapore, Malaysia and Hong Kong. 

We post by SingPost, QExpress and/or Ninja Van.

After posting your order to a delivery company, we will send you an email of the details and tracking number (no tracking number for shipping through SingPost).

If you have chosen non-registered post (Singapore), there is no tracking available.

After your order is shipped, a confirmation email will be sent to you. This email contains the URL where you can enter your tracking code to track your orders. Please note tracking information may be displayed only after 24 hours.

We hand over your orders to the delivery company once your package is ready. Depending on your country/ state's custom procedures, you may be charged additional fees for the final delivery or import tax. It can be also due to the delivery address being in a remote area. In this case, kindly pay the required fee to receive your order.

We offer safe secure checkout and accept payment via Visa, Mastercard, Google Pay, Apple Pay and PayNow (SG Only). Kindly select the one most suitable for you. 

Depending on your location, all products are priced in your local currency.

Add the product you love to your cart and click on 'Buy now'.

Then fill in the shipping and payment information and voila!

If you would like to change anything in your order, please contact us through emailing hello@quincylash.com within 12 hours of your order.

We are sorry to hear that!

QuincyLash aim to provide the best quality products to our customers. In the rare occasion that you have received a faulty item, kindly email your name, tracking code, product name and photographs of the product and fault to hello@quincylash.com within 7 days of receiving.

Please also read our Replacement Policy here:

• If your item is damaged or defective, please email photographic evidence within 7 days of receiving.
• Please note some items may not be eligible for return for hygiene reasons.
• We only offer replacement. Refunds are not part of our returns policy.
• Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!

Contact us immediately at hello@quincylash.com to provide us your correct address. Our customer service staff will check if we can change it for you.

If the package has already been dispatched, we are sorry to say we will not be able to change the address or send a replacement without additional fees.

Please follow the following steps:

Step 1 - Email our customer service at hello@quincylash.com and provide your shipping address again.

Step 2 - If the address you provided in the email matches with the shipping address in our system, we are willing to send you a replacement or refund you 50%. If the address does not match, the error in delivery is likely due to you giving an incorrect address. Therefore we may require you paying extra fees to send you a replacement.