We rush your orders out quickly!
Singapore: 2 - 3 business days (Tracking)
Worldwide Economy: 5 - 21 business days (No Tracking)
Worldwide Priority: 2 - 5 business days (Tracking)
We ship worldwide.
We post by Aramex, SingPost and/or QExpress.
After posting your order to a delivery company, we will send you an email of the details and tracking number.
After your order is shipped, a confirmation email will be sent to you. This email contains the URL where you can enter your tracking code to track your orders. Please note tracking information may be displayed only after 24 hours.
Please note, if you choose worldwide economy, there will be no tracking available.
We currently do not offer self-collection.
We hand over your orders to the delivery company once your package is ready. Depending on your country/ state's custom procedures, you may be charged additional fees for the final delivery or import tax. It can be also due to the delivery address being in a remote area. In this case, kindly pay the required fee to receive your order.
We offer safe secure checkout and accept payment via Visa, Mastercard, Google Pay, Apple Pay and PayNow (SG Only). Kindly select the one most suitable for you.
Depending on your location, all products are priced in your local currency.
Add the product you love to your cart and click on 'Buy now'.
Then fill in the shipping and payment information and voila!
If you would like to change anything in your order, please contact us through emailing firstname.lastname@example.org within 12 hours of your order.
We are sorry to hear that!
QuincyLash aim to provide the best quality products to our customers. In the rare occasion that you have received a faulty item, kindly email your name, tracking code, product name and photographs of the product and fault to email@example.com within 14 days of receiving.
Please also read our Replacement Policy here:
- If your item is damaged or defective, please email photographic evidence within 14 days of receiving.
- Please note some items may not be eligible for return for hygiene reasons.
- We only offer replacement. Refunds are not part of our returns policy.
- Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!
Contact us immediately at firstname.lastname@example.org to provide us your correct address. Our customer service staff will check if we can change it for you.
If the package has already been dispatched, we are sorry to say we will not be able to change the address or send a replacement without additional fees.
Please follow the following steps:
Step 1 - Email our customer service at email@example.com and provide your shipping address again.
Step 2 - If the address you provided in the email matches with the shipping address in our system, we are willing to send you a replacement or refund you 50%. If the address does not match, the error in delivery is likely due to you giving an incorrect address. Therefore we may require you paying extra fees to send you a replacement.
Easy. To remove the lashes from your eyes, just pull downwards towards your mouth from one corner of your eyes to another. Do not directly yank them off your eyes. Not only will these be painful, it will also reduce the life of the lashes.
To remove the eyeliner from your eyes, just use any makeup remover to wipe them off your eye.
To extend the life of your magnetic lash, we also recommend soaking a cotton bud with makeup remover, and gently wipe off any excess eyeliner from the magnetic lash magnets.
It is black in colour.
Our eyeliners are HSA registered (in Singapore) and made of the following ingredients: Water 10%, Propane-1,2-diol 6%, Carbon black 2%, Sorbitan monooleate,ethoxylated 1%, 2-Phenoxyethanol 0.3%, Octane-1,2-diol 0.3% and Magnetic Powder
All ingredient are commonly used in other cosmetics and well within requirements of Asean Cosmetic Directive as advised by HSA.
Our lashes are designed in Singapore, manufactured in China and assembled in Singapore. Before shipment, all lashes are manually checked for quality assurance in Singapore.
Our lashes range from subtle to dramatic. See below.
Yes. Depending on your level of care. Each lash can be used up to 30 times.