Order processing: 24 hours
Free Shipping: 4-7 days
Priority Insured Shipping (Tracked): 3-4 days
Priority Insured Shipping (Tracked): 3-7 days
Currently we only deliver to Singapore and Malaysia.
We post by SingPost, QExpress and/or Ninja Van.
After posting your order to a delivery company, we will send you an email of the details and tracking number (no tracking number for shipping through SingPost).
If you have chosen non-registered post (Singapore), there is no tracking available.
After your order is shipped, a confirmation email will be sent to you. This email contains the URL where you can enter your tracking code to track your orders. Please note tracking information may be displayed only after 24 hours.
We hand over your orders to the delivery company once your package is ready. Depending on your country/ state's custom procedures, you may be charged additional fees for the final delivery or import tax. It can be also due to the delivery address being in a remote area. In this case, kindly pay the required fee to receive your order.
We offer safe secure checkout and accept payment via Visa, Mastercard, Google Pay, Apple Pay and PayNow (SG Only). Kindly select the one most suitable for you.
Depending on your location, all products are priced in SGD (Singapore Dollars) or MYR (Malaysian Ringgit).
Add the product you love to your cart and click on 'Buy now'.
Then fill in the shipping and payment information and voila!
If you would like to change anything in your order, please contact us through emailing email@example.com within 12 hours of your order.
We are sorry to hear that!
QuincyLash aim to provide the best quality products to our customers. In the rare occasion that you have received a faulty item, kindly email your name, tracking code, product name and photographs of the product and fault to firstname.lastname@example.org.
Please also read our Returns Policy here:
- If your item is damaged during shipping, email photographic evidence within 7 days of receiving to email@example.com.
- Products must be unused and unopened.
- Please note some items may not be eligible for return for hygiene reasons.
- We only offer exchanges. Refunds are not part of our returns policy.
- Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!
Contact us immediately through emailing firstname.lastname@example.org to provide us your correct address. Our customer service staff will check if we can change it for you.
If the package has already been dispatched, we are sorry to say we will not be able to change the address or send a replacement without additional fees.
Please follow the following steps:
Step 1 - Email our customer service at email@example.com and provide your shipping address again.
Step 2 - If the address you provided in the email matches with the shipping address in our system, we are willing to send you a replacement or refund you 50%. If the address does not match, the error in delivery is likely due to you giving an incorrect address. Therefore we may require you paying extra fees to send you a replacement.