FAQ

Shipping

How long will it take for my order to be delivered?

We rush your orders out quickly!

Singapore: 3 - 4 workdays (Tracking)

Worldwide Economy: 5 - 21 workdays (No Tracking)

Worldwide Priority: 3 - 5 workdays (Tracking)

Where do you deliver to?

We ship worldwide.

How do you deliver?

We post by Aramex, SingPost and/or QExpress.

After posting your order to a delivery company, we will send you an email of the details and tracking number.

How can I track my orders?

After your order is shipped, a confirmation email will be sent to you. This email contains the URL where you can enter your tracking code to track your orders. Please note tracking information may be displayed only after 24 hours.

Please note, if you choose worldwide economy, there will be no tracking available.

Can I self collect?

We currently do not offer self-collection.

Why do I have to pay extra fees to the shipping company to receive my order?

We hand over your orders to the delivery company once your package is ready. Depending on your country/ state's custom procedures, you may be charged additional fees for the final delivery or import tax. It can be also due to the delivery address being in a remote area. In this case, kindly pay the required fee to receive your order.

Payment

How can I pay for my order?

We offer safe secure checkout and accept payment via Visa, Mastercard, Google Pay, Apple Pay and PayNow (SG Only). Kindly select the one most suitable for you.

Which currency are you using?

Depending on your location, all products are priced in your local currency.

Orders

How to place an order?

Add the product you love to your cart and click on 'Buy now'.

Then fill in the shipping and payment information and voila!

How can I modify my order?

If you would like to change anything in your order, please contact us through emailing hello@quincylash.com within 12 hours of your order.

Post-Purchase

What if I received a defective or damaged item?

We are sorry to hear that!

QuincyLash aim to provide the best quality products to our customers. In the rare occasion that you have received a faulty item, kindly email your name, tracking code, product name and photographs of the product and fault to hello@quincylash.com within 14 days of receiving.

Please also read our Replacement Policy here:

If your item is damaged or defective, please email photographic evidence within 14 days of receiving.
Please note some items may not be eligible for return for hygiene reasons.
We only offer replacement. Refunds are not part of our returns policy.
Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!

What should I do if I have provided a wrong shipping address?

Contact us immediately at hello@quincylash.com to provide us your correct address. Our customer service staff will check if we can change it for you.

If the package has already been dispatched, we are sorry to say we will not be able to change the address or send a replacement without additional fees.

What if the tracking information shows "Returned to Sender"?

Please follow the following steps:

Step 1 - Email our customer service at hello@quincylash.com and provide your shipping address again.

Step 2 - If the address you provided in the email matches with the shipping address in our system, we are willing to send you a replacement or refund you 50%. If the address does not match, the error in delivery is likely due to you giving an incorrect address. Therefore we may require you paying extra fees to send you a replacement.

Magnetic Lash

How do I remove and clean the lashes after use?

Easy. To remove the lashes from your eyes, just pull downwards towards your mouth from one corner of your eyes to another. Do not directly yank them off your eyes. Not only will these be painful, it will also reduce the life of the lashes.

To remove the eyeliner from your eyes, just use any makeup remover to wipe them off your eye.

To extend the life of your magnetic lash, we also recommend soaking a cotton bud with makeup remover, and gently wipe off any excess eyeliner from the magnetic lash magnets.

What is the colour of the magic eyeliner?

It is black in colour.

Is the magic magnetic eyeliner safe?

Our eyeliners are HSA registered (in Singapore) and made of the following ingredients: Water 10%, Propane-1,2-diol 6%, Carbon black 2%, Sorbitan monooleate,ethoxylated 1%, 2-Phenoxyethanol 0.3%, Octane-1,2-diol 0.3% and Magnetic Powder

All ingredient are commonly used in other cosmetics and well within requirements of Asean Cosmetic Directive as advised by HSA.

Where are lashes made in?

Our lashes are designed in Singapore, manufactured in China and assembled in Singapore. Before shipment, all lashes are manually checked for quality assurance in Singapore.

How long are the magnetic lashes?

Our lashes range from subtle to dramatic. See below.

Are the lashes reusable?

Yes. Depending on your level of care. Each lash can be used up to 30 times.